Our Commitment
At Tiri Tracker, we want you and your child to be completely satisfied with your purchase. This Refund Policy explains your rights and our procedures for returns and refunds.

Pre-Order Refunds (Before Product Ships)
Full Refund Available:

• If you pre-order a product that hasn't shipped yet
• You may cancel your order for a full refund at any time before shipment
• No questions asked

How to Cancel:

• Email hello@tiritracker.com with your order number
• Request cancellation
• Refund processed within 5-7 business days

Product Returns (After Delivery)30-Day Return Window
You may return your Tiri Tracker within 30 days of delivery for a full refund if:

• The product is defective or not as described
• The product arrived damaged
• You are not satisfied for any reason

Conditions:

• Product must be in original packaging (if possible)
• Must include all components (hub, beacons, cables, manual)
• Reasonable signs of testing are acceptable
• Must not show signs of misuse or abuse

Return Process
Step 1: Contact Us

• Email hello@tiritracker.com within 30 days of delivery
• Include your order number
• Brief description of reason for return
• Photos (if damaged or defective)

Step 2: Return Authorization

• We'll provide a Return Authorization (RA) number within 2 business days
• We'll provide return shipping instructions
• For defective products, we'll provide a prepaid return label

Step 3: Ship the Product

• Package securely with RA number visible
• Ship within 14 days of receiving RA number
• Keep tracking information

Step 4: Refund Processing

• We inspect returned items within 5 business days of receipt
• Refund issued to original payment method within 7 business days after inspection
• You'll receive email confirmation

Return Shipping Costs
We Pay Return Shipping If:

• Product is defective or not as described
• We sent wrong item
• Product arrived damaged

You Pay Return Shipping If:

• Change of mind
• No longer needed
• Ordered wrong product

Tip: We recommend insured shipping with tracking for your protection.
Refund Amounts

Full Refund (100%):

• Defective products
• Products not as described
• Damaged in shipping
• Returns within 30 days meeting all conditions

Partial Refund:

• Products returned with missing components (refund minus replacement cost)
• Products with damage beyond normal testing (assessed case-by-case)

No Refund:

• Returns after 30-day window (may offer warranty repair)
• Products showing misuse or abuse
• Products without RA number
• Missing critical components

Product Warranty (After 30-Day Return Window)
1-Year Limited Warranty:

• Covers manufacturing defects
• Does not cover normal wear, misuse, or accidents
• Warranty repair or replacement (our choice)
• Contact hello@tiritracker.com for warranty claims

Warranty Process:

1. Email with order number and issue description
2. We may request photos or videos
3. If warranty-covered, we provide replacement or repair
4. No refunds after 30-day window (warranty service only)

Exceptions and Special Cases
Opened Beacon Battery Packs:

• Beacon coin batteries are non-returnable once opened (hygiene reasons)
• Hub batteries are returnable

Digital Content:

• Any digital manuals or downloads are non-refundable

Custom Orders:

• If we ever offer custom configurations, these may be non-refundable
• Will be clearly stated at time of purchase

Sale Items:

• Discounted items are returnable under same policy
• Refund is based on amount paid, not original price

International Returns
International Customers:

• Same 30-day return policy applies
• Return shipping costs are customer's responsibility (except defective items)
• No refund for original shipping charges
• Customs fees are non-refundable
• You are responsible for any return customs charges

Damaged in Transit
Report Immediately:

• Inspect package upon delivery
• Take photos of damaged package/product
• Contact us within 48 hours: hello@tiritracker.com
• We'll coordinate with carrier for claim
• Replacement or refund provided after claim processed

Keep Everything:

• Don't discard damaged packaging or product until claim is resolved
• May be needed for carrier inspection

Lost in Transit
If Your Package Doesn't Arrive:

• Contact us if tracking shows no movement for 10 days (domestic) or 20 days (international)
• We'll investigate with carrier
• If lost, we'll send replacement or issue refund

Refund Method
Original Payment Method:

• Refunds issued to credit card or payment service used for purchase
• Cannot refund to different payment method
• Allow 5-10 business days for refund to appear (depends on your bank)

Processing Time:

• Authorization/inspection: 5 business days
• Refund processing: 7 business days
• Bank processing: 5-10 business days
• Total time: 2-4 weeks from return shipment

Exchanges
Product Exchanges:

• We don't currently offer direct exchanges
• Process: Return original for refund, place new order
• Priority processing for exchange-related orders

Future: May add direct exchange option once volume supports it.
Order Cancellation

Before Shipment:

• Cancel anytime for full refund
• Email hello@tiritracker.com with order number

After Shipment:

• Cannot cancel (follow return process instead)
• You can refuse delivery (contact us first)

Restocking Fees
We Do NOT Charge Restocking Fees

• For any returns meeting policy requirements
• Even for "change of mind" returns

Fraud Prevention
We Reserve the Right to:

• Limit returns from customers with excessive return patterns
• Refuse returns showing signs of misuse
• Request additional information for high-value returns
• Ban customers engaging in return fraud

Fair Use: Tiri Tracker is not a rental service. Returns should be legitimate.
Contact for Returns
Email: hello@tiritracker.com
Subject Line: "Return Request - [Order Number]"
Include:

• Order number
• Reason for return
• Photos (if applicable)

Response Time: Within 2 business days

Changes to This Policy
We may update this Refund Policy. Changes will be posted here with "Last Updated" date. Changes do not affect orders already placed.

Your Consumer Rights
This policy does not affect your statutory rights:

• Consumer protection laws in your jurisdiction may provide additional rights
• In case of conflict, the law that gives you greater protection applies

EU Customers:

• 14-day "cooling off period" under EU Distance Selling Directive
• Right to return within 14 days with no reason needed

US Customers:

• State laws may provide additional protections
• FTC regulations apply

Questions?
Contact us anytime: hello@tiritracker.com

We're here to help make returns as smooth as possible. Our goal is your satisfaction and your child's success.